Heartwood Center

Heartwood Center for Child and Family Therapy is  fully committed to conducting all activities in strict conformance with the American Association of Marriage and Family Therapists (AAMFT) Ethical Principles. Heartwood Center for Child and Family Therapy will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be responsibility of the owners Jennifer Kendall, MA LMFT, RPT-S and Kelsey Unger PhD, LPCC, RPT.

While Heartwood Center for Child and Family Therapy goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, it recognizes that complaints do and will arise. Heartwood Center will do its best to anticipate problems and, when they do present themselves, will attempt to alleviate complaints as quickly as possible.

 Grievance Policy

When a complaint, either verbally or written, is filed with the owners, the following guidelines are followed with respect to achieving resolution:

1. Complaints relative to a speaker or workshop leader, contents of instructional materials being presented, or an individual educational style being utilized, the individual voicing disapproval is requested to first address concerns to the presenter. If the presenter is not available, place his/her comments in writing. The owner(s) will convey these comments to the speaker while maintaining confidentiality of the complainant.

2. If the complaint concerns a continuing education activity, its content, level of presentation, or facilities in which the event is being held, the owner(s) will attempt to resolve the matter as expeditiously as possible. If the offered resolution (resolutions may include, but not be limited to partial/full refund of fees paid; credit toward future event) not satisfactory to the individual filing the complaint, then further action may be taken.

In the latter instance, the individual is requested to place his/her complaint in writing to the attention of the owners. The complaint is then reviewed by the owners in consultation with the AAMFT Code of Ethics. A written response will be issued within 30 days of receipt of the written complaint.

Within 30 days of the resolution rendered by the owners the complainant may file a written appeal to the owners The decision of the owners is final.

 Refund Policy

All refund requests must be made in writing within 15 days of the purchase of any programs. Every effort will be made to achieve resolution, including, but not limited to: refund of fees, substitution of course purchased, credit provided for future course. Please contact Kelsey Unger PhD, LPCC, RPT or Jennifer Kendall MA LMFT, RPT-S (owners) for additional information.